Terms of service

All prices include VAT at 10%, unless the price list or your written quote says otherwise.

Fuel, motorway tolls, parking at the airport or terminal, and taxes are all inside the figure you are quoted. There is no fuel surcharge and no adjustment afterwards: the price we confirm is the price you pay.

The only things that change it are the night and holiday surcharges below, and they are told to you before you book, never after.

Between 22:00 and 06:59, +20%.

The following days carry +20%:

• Christmas: 24 and 25 December
• New Year: 31 December and 1 January
• Easter Sunday and Easter Monday
• Labour Day: 1 May
• Ferragosto: 15 August

Night and holiday surcharges are not added together. When a journey falls into both, only the higher of the two applies.

A member of our staff confirms the price in writing before the booking is final in two cases:

• several vehicles on the same day, for a private or corporate event, or for a large group;
• dates that fall inside a major event or trade fair, when both price and availability can move.

Multiple vehicles for an event are quoted individually. Write to us with the dates, the numbers and the programme and we come back with one figure for the whole job.

Some destinations carry an extra that applies only there. Where one exists it is shown with the route, not hidden in a footnote.

You send the request, a person reads it and replies with one all-inclusive price for your journey. Nothing is committed until you say yes: asking costs nothing and there is no card field anywhere on this website.

Once you confirm, we send you a payment link or the payment details, and the transfer is paid in advance.

Only then is the vehicle held for you. We do not start a service that has not been paid: a car and a driver committed to one journey cannot be sold twice, and the fixed price only works because the booking is certain on both sides.

On the day itself nothing changes hands. The driver has no card machine and asks you for nothing.

At the airport the clock starts at the time your flight actually lands, not at the time you booked, so a delayed arrival does not eat into your free hour. For private flights it starts at the booked time.

Beyond these allowances the extra-hour rate below applies.

For flights and trains timetabled to arrive after 23:00, a delay is charged as extra hours and the transfer cannot be moved to another time. There is no driver left to reassign at that hour, which is why this one route works differently from all the others.

Charged per hour, for waiting beyond the allowance above or for time at your disposal during the service:

€30.00 per seat.

Availability is not guaranteed. Ask for it when you book, or at the latest before the day: our logistics team checks whether a seat of the right size is free and confirms it to you. Tell us the age of each child, because the seat that fits a three-year-old is the wrong one for a seven-year-old.

Ski bags, snowboards, boot bags, golf bags, pushchairs, wheelchairs and bicycles are carried, and are quoted separately from the transfer price.

Tell us how many pieces when you request the transfer: the quote you receive already covers them, and nothing is added on the day.

€30.00 per journey. Tell us the animal and whether it travels in a carrier when you book.

€50.00 when the stop is on the route. A detour that leaves the route is quoted separately.

€30.00. This covers access to the station itself, where a vehicle cannot simply wait at the kerb.

The conference seating layout is not guaranteed. If you need it, say so when you book so logistics can take it into account when assigning the vehicle.

Free cancellation up to 24 hours before the service.

For events and group bookings, free cancellation up to 48 hours before the service.

A cancellation received inside those windows is charged at 100% of the agreed amount. The vehicle and the driver are committed to you by then and cannot be sold twice.